- Iso Management Review Template Ppt
- Iso 9001 Management Review Meeting Presentation Background Template
A Management Review is a formal, structured meeting which involves top management and takes place at regular intervals throughout the year. They are a critical and required part of running an ISO certified Management System.
9001 Iso 2015 Management Review Template. December 17, 2019 by admin. 21 Posts Related to 9001 Iso 2015 Management Review Template. Iso 9001 Management Review Template. RESPONSIBILITY AND AUTHORITY. The following will be responsible for the process of preparing for the Management Review Meeting: 5.1 CEO: 5.1.1 Assure the implementation of the MR policy. 5.1.2 Chair the MR meeting. 5.1.3 Invite members of the top management to the meeting. ISO 9001 standard for quality management of organizations with an auditor or manager in background Manager (businessman, coach, leadership) plan to improve quality. Balancing business quality versus quantity balance conceptual graphic for business and marketing concept 3D illustration. Part of Quality Manual Published on Intranet Expresses Top Management’s commitment towards quality All employees MUST understand and apply the quality policy 7. 8 Quality Management Principles. The ISO 9001 Standard is based on these principles 1. Customer focus 2. Involvement of people 4. Process approach 5.
The purpose of a Management Review meeting is to review and evaluate the effectiveness of your Management System, helping you to determine its continued suitability and adequacy. The Management Review does this by encouraging top management to consider the degree by which the Management System:
- Achieves the expected results
- Meets the organisation’s requirements
- Functions in accordance with the established operating procedures and processes
- Is capable of identifying non-conformities and monitoring subsequent corrective and preventive actions
A Management Review also ensures that all levels of management are made aware of any changes, updates, revisions, etc. to the day-to-day workings of the Management System itself.
As Management Reviews are so important to getting the most out of a Management System, the member of senior management that has overall responsibility for the Management System is also accountable for convening, attending and reporting on Management Reviews.
Note that there is a difference between Management Meetings and Management Reviews. The former may address the day-to-day working practices, sales, production, resources and staffing matters, but the Management Review focuses solely on the requirements of the Management System, as described within your Manual or documented information.
Below you will find 5 tips to help you get the most out of these important meetings.
Before the Review
1. When, What and Who
A Management Review, as with any successful meeting, should be prepared for in advance. You will need to decide when it will take place, what will be discussed and who should attend. ISO Standards require you to document when the meetings should occur and what will be, and has been, discussed, but it is also a good idea to document a list of attendees too.
When - Set a Schedule
It is recommended that a meeting should take place at least once a year, but meetings can be held quarterly or even monthly if preferred.
If your organisation operates more than one Management System, or has a Management System that is certified to more than one ISO Standard, joint Management Reviews may be conducted to save time and avoid unnecessary duplication. Make sure that you cover the unique aspects of each Standard, as well as the shared features.
For businesses holding multiple meetings in a year, it is possible to dedicate each meeting to the review of a specific section or area of your Management System. If you decide to run multiple reviews in this way, make sure that together the reviews cover all of the topics required by the ISO Standard you are certified to. You can do this more easily by writing a detailed agenda for each meeting.
What - Write an Agenda
An important part of your planning should be to produce an agenda for your meeting - this is also a requirement for ISO Certification, so it is good practice to do so. A detailed and agreed agenda will help you to ensure all topics required by your chosen ISO Standard are covered - especially if you decide to hold multiple reviews throughout the year focused on different topics.
A Management Review should cover the following topics:
- Discussion on the status of any issues from the previous meeting
- Changes to external and internal issues that affect the Management System
- Examination of the performance of the Management System
- Review of available resources and their adequacy
- Examination of how effective the actions taken towards identified risks and opportunities were
- Identification of further opportunities for improvement
Who - Document the Attendees
Once you have an agenda, you can make sure that you have the right people in attendance to discuss those issues.
The meeting should be chaired by person with overall responsibility for the Management System and it is their responsibility to designate those members of senior management who must attend and actively take part in Management Review.
In general, the people who should attend a Management Review are the senior management team, but others may need to be included to discuss particular issues where more detail is required.
During the Review
2. Take Minutes
Documenting the content and results of your Management Review meetings is a requirement of ISO Certification, so someone will need to take minutes throughout the meeting.
When taking minutes use the meeting agenda to help, writing notes next to each related topic. This will help with the write-up later as brief notes have more context when written under a specific topics.
For any agreed actions or changes that should be carried out, you should detail who is responsible for the task and the assigned deadline. By recording this information, these items can be more easily followed-up in subsequent Management Reviews.
Make sure to also record the date and time of the meeting and who was in attendance.
It is important to write the minutes up, preferably as soon after the meeting as possible to ensure the contents are fresh in your mind. This is because the minutes are required as documented information under the ISO Standard and must be made available to third party auditors.
3. Examine the Evidence
An important aspect of ISO Certification is the use of fact-based decision making which is the use of figures and evidence to evaluate the outcome of a proposed decision before implementing it. As a Management Review meeting involves making decisions about changes to and the direction of company policies and the Management System, examining appropriate evidence is vital to this process.
Iso Management Review Template Ppt
The evidence that should be brought to a Management Review includes:
- Minutes of previous Management Review meeting
- Management System documentation
- Internal and External Audit Reports
- Relevant records (including customer feedback, corrective action log etc.)
- Register of Legal and other requirements
- Complaints analysis
- Corrective and preventive actions and close-out of Management Information Reports
- Policies review
4. Look at Trends
Iso 9001 Management Review Meeting Presentation Background Template
In order to keep improving your Management System, you need to be looking for trends both inside and outside of your business. Trends can point to recurring issues that although can be resolved individually when they occur, can be prevented completely through a wider change to business processes. They can also highlight potential problems that while may not affect your business currently, could have wide-reaching consequences further down the line.
Consider looking for trends in the following areas:
- The requirements of external interested parties
- Compliance to legislation, regulations and other requirements
- Changes to products, services and processes
- Customer satisfaction and complaint records
- Non-conformances and the effectiveness of any corrective actions taken in response
After the Review
5. Reporting
The writeup of the minutes, or selected parts thereof, should be distributed to all appropriate members of staff. This is especially important if any of the discussions during the meeting include decisions and actions related to:
- Any opportunities for improvement within the business
- Any changes to the Management System, processes or policies that are required
- Any revisions to company objectives or Key Performance Indicators (KPIs)
- Any amendments to business plans or budgets
- Any changes to the resources that are needed for the smooth-running of the Management System
These type of changes affect day-to-day operations so it is important to keep staff informed of these changes as this will ensure that your Management System is operating effectively.
Further Information
If you require any further information regarding this topic, you can join our free webinar on 16 October at 2pm. Our expert will be covering all aspects of management reviews, from planning to completion, as well as answering your questions.
Originally published on Thursday, July 7th, 2016 by Michelle W.
Too often management sighs when they know they have another one of those “ISO meetings.” I would too if it consisted of listening to one person, the quality manager, report on his or her findings for an entire hour using “ISO” language no one else understands.
I mean the ISO standard tells you exactly what you need to discuss and report on during these management review meetings. What could go wrong, right?
Well, if the quality manager is the only one talking throughout the meetings and rigidly sticks to an agenda of items using “ISO” language no one else understands, can you blame management for the sighs when they are reminded of another management meeting?
Think about it…how fun is a conversation when the other person never lets you get a word in? You have to listen to their stories and when you go to interject, they just talk louder and continue on.
On the other hand, there are those you have a conversation with where one hour with them feels like five minutes. Why? They talked, you listened and when you talked, they listened!
This is a good lesson to take into how we set up our management review meetings. Treat your management review meetings as a platform for members of your team to discuss what they see working well and not working so well within your quality management system. If you, as the quality manager, take a step back during these meetings to listen to what others are saying they can really reveal true issues within your system. I explained what works well DURING a management review meeting in a previous post (click here to read it).
What To Do When the Meeting is Over?
While what you do during the management meeting is important, the actions you take afterwards and your organization of discussion topics is even more important.
If you’ve listened to your management team and took copious notes, you didn’t have time during the meeting to organize what was discussed and fit them into the various input requirements from Clause 5.6.
Your job is not over when the meeting ends because now you need to organize your notes and what was discussed so you can create any follow-up actions, complete any corrective action forms, and ensure any problems discovered don’t get overlooked. When problems are not solved or followed up on, your product or service quality will start to slip.
In order to stay accountable to topics discussed at management review meetings it is important to create a chart or table to organize what are called action items. Here is an example:
(Note: This is not a complete table...just enough examples to ensure you understand)
Notice how this particular Action Item table is organized by department. Another way to organize it is by the management review outputs listed in clause 5.6 in the ISO 9001:2008 standard. Here is what that would like look:
(Note: This is not a complete table...just enough examples to ensure you understand)
As you can see in the two example tables above, each category, if discussed at the meeting, has an action plan for the next meeting. Each action plan is responsible to one person and a description of how they plan to do it is listed as well. This method of objective, person responsible, and action plan ensures issues discussed at your meetings are not forgotten about. There may not be an action item for each department every management review meeting. However, if a problem or concern is raised at a meeting, it is important management decides on an action plan to remedy it.
Also notice in both examples how previous action items are followed up. In the management section of the Management Review Notes Table 1 there was a problem at the last meeting concerning “filling out final inspection forms.” The result was 29/39 final inspection forms were completed in the previous month. Management decided to keep this same action item but increase percentage complete for the next meeting: “improve final inspection form completing to 85%.” This action item is listed second in the far right column. Depending on if this goal is reached or not at the next meeting will determine how long this action item needs to be followed up upon.
Sometimes it may take your organization two or three meetings before a particular action item or problem is finally solved in a way you are happy with. This is ok! There is no ISO requirement that problems need to be solved in “x” amount of time. What is important to an auditor is seeing your organization is dedicated to talking about quality management issues and taking actions to fix them.
Here is a list of other actions you should be taking as a quality manager after management review meeting:
- Review notes and input necessary information into meeting minutes template of your choosing.
- Ensure action items identify due dates, personnel responsible, and any actions to be taken.
- Send completed management meeting minutes form to management. It is especially important for those management members with an action item for the next meeting to receive a copy.
- Set a date for the next management review meeting.
- Make a plan of action to follow up on actionable items before the next meeting.
Please let me know in the comments section below if there are any other steps you take during your management review meetings to ensure their success.